Delivery Engineer II (GTM)

Overview

Delivery Engineer II (GTM) owns post-sales onboarding and data health for customer accounts, helping embed Mixpanel into customers’ data stacks and deliver emerging AI integration outcomes.

What you'll do

• Own onboarding, implementation, and data health for a portfolio of primarily SMB and scaled accounts.
• Resolve reactive customer issues including troubleshooting instrumentation, data discrepancies, and configuration questions.
• Monitor account data health and partner on remediation plans with the Customer Value Architect (CVA).
• Define project outcomes and business impact with the CVA.
• Organize and manage project timelines, expectations, priorities, and escalation when needed.
• Run Mixpanel implementations using SDKs, CDPs, event streaming, reverse ETL, and warehouse connectors.

What you'll need

• Technical, client-facing experience in areas such as implementation, onboarding, professional services, technical consulting, solutions, or support engineering.
• Ability to execute using existing resources, frameworks, and processes.
• Experience leading or project-managing technical, customer-facing work from start to finish.
• Comfort discussing data architecture, schemas, instrumentation, and API concepts; familiarity with SQL/Python/SDKs/CDPs/data warehouses.
• Familiarity with analytics best practices and implementation patterns across business segments and verticals.
• Ability to manage timelines, expectations, competing priorities, and know when to escalate.
• Curiosity and experimentation with AI tools/workflows/scripts/agents to solve problems.

Details

• Location: Remote, US.
• Onboarding work is typically a 30–90 day lifecycle.