Director, APAC HR Shared Services

Overview

Lead the delivery and transformation of HR shared services across the Asia-Pacific region, ensuring a high-quality employee experience through operational excellence, service delivery, process improvement and team leadership across multiple Global Service Centers.

What you'll do

• Lead HR Shared Services delivery across APAC, including HR Direct, Data Management, Talent Acquisition Operations, Learning Operations and in-country HR support.
• Drive operational excellence through service management, process standardization, continuous improvement and performance metrics.
• Lead and develop a geographically dispersed team while building organizational capability and bench strength.
• Champion AI-enabled and self-service solutions that improve the employee experience and increase operational efficiency.
• Identify opportunities to automate, simplify and scale HR processes across the organization.
• Partner with HR and business stakeholders to ensure effective service delivery and governance across the region.
• Contribute to global HR Shared Services strategy, standards and transformation initiatives.

What you'll need

• Significant experience leading HR Shared Services, HR Operations, or a related function in a complex, global environment, including experience leading multi-country teams and organizational transformation.
• Proven people leadership of sizeable teams, including leading managers and operating across multiple locations and cultures.
• Strong track record in service management, including process improvement, controls and data-driven performance management.
• Experience leading organizational change, operating model evolution and service transformation initiatives.
• Excellent stakeholder management skills with the ability to influence and partner effectively across senior HR and business leaders.
• Working knowledge of Workday.
• Working knowledge of contact-center and case-management platforms.

Nice to have

• Experience within APAC, including India and China.
• Experience implementing HR technology, automation or AI-enabled solutions.
• Experience scaling shared services or service-center operations.

Details

• Location: Bangalore, India.
• Full time.
• Travel: 10% of the time.
• Relocation eligible.