DT Business Partner Commercial and Customer Solutions

Overview

Digital Technology Business Partner for Carrier India, working with the India CIO and leadership team to set the DT vision and objectives that enable business unit goals, and to drive digital strategy, transformation and adoption across the business.

What you'll do

• Partner with the India CIO and leadership team to establish the DT vision and objectives, ensuring collaboration between BRMs, COEs and Shared Services teams.
• Define a digital strategy that enables P&L objectives and study global best practices in HVAC manufacturing to make technology a differentiator.
• Lead change management and gain influence and alignment from business and functional stakeholders from project initiation, guiding cross-functional teams on business benefits.
• Create and manage the IT organization, ensuring optimum staffing, skills, hiring/outsourcing and onboarding of staff and vendors, and drive functional and behavioral training and certifications.
• Ideate and envision the technology backbone for business throughput maximization on both the business and consumer side.
• Own user journeys and map technology interventions to enhance customer experience and efficiency of user departments; ideate and develop customer-centric app and web products.
• Manage and develop a robust tech stack covering internal applications and customer-facing applications.
• Plan DT infrastructure and systems capacity for expansion; design SOPs, SLAs and processes, and appoint and manage systems vendors to meet project deliverables and timely go-live.
• Lead digitization and analytics capability development across departments.
• Ensure data safety and cyber security by conducting regular audits, leading ITGC audits and mitigating digital risks.
• Establish vendor governance framework with metrics and KPIs to improve efficiency.
• Set up shop-floor automation using IoT, build advanced analytics models and calculate ROI.
• Enable business growth across the value chain using Industry 4.0 technologies, including AI, robotic automation and augmented reality.
• Work collaboratively with shared services and COE teams.

What you'll need

• More than 7 years of experience.
• Bachelor's degree in Computer Science or Information Technology as a minimum.
• Experience with large-scale SAP S/4HANA rollout projects (knowledge of any module is an advantage).
• Exposure to CRM and customer-facing applications.
• Workflow automation skills and ability to find right solutions for business problems and work with technical teams to implement them.
• Demonstrated ability to initiate and lead change, accomplish work through others, including leading project teams.
• Demonstrated ability to prioritize and manage multiple projects simultaneously.
• Strong consulting and facilitation skills.
• Ability to manage a complex set of stakeholders and influence with tailored communication.

Nice to have

• Advanced degree.
• PMP or other project management certification.

Details

• Location: Gurgaon.
• Reporting to: India and Southeast Asia Digital CIO.