Engineer I - Internal IT

Overview

Engineer I - End User Technology Operations will support end-user computing, device lifecycle management and IT service desk operations. The role contributes to reliable and secure enterprise IT services across global offices.

What you'll do

• Support end-user computing, device lifecycle management and IT service desk operations.
• Resolve incidents and service requests within agreed SLAs.
• Monitor operations with observability tools and escalate anomalies.
• Use AI tools for service desk automation, incident resolution and self-service support.
• Maintain technical documentation, runbooks and configuration records.
• Implement standard changes through documented change management procedures.
• Participate in on-call and support escalation processes.

What you'll need

• 2 years of experience in End User Technology Operations or related IT infrastructure.
• Knowledge of Microsoft Intune, Azure AD/Entra ID and ServiceNow ITSM.
• Knowledge of remote support tools and ITIL-aligned service desk operations.
• Understanding of ITIL service management and incident/change management.
• Strong problem-solving, documentation and communication skills.
• Bachelor's degree in computer science, IT or a related field.

Nice to have

• Experience with ServiceNow AI, Microsoft Copilot and Claude/ChatGPT for IT operations.
• Familiarity with AWS cloud services.
• Awareness of AIOps, intelligent monitoring and automated incident resolution.

Details

• Location: Pune, India.
• Work mode: Hybrid remote/office working environment.
• On-call participation is required.