Engineer - Service Desk N 4A

Overview

Provide technical support and service desk assistance to customers through phone, email, and chat. The role involves troubleshooting hardware and software issues and coordinating resolutions with internal teams.

What you'll do

• Respond to customer inquiries through phone, email, or chat.
• Troubleshoot hardware and software issues.
• Provide timely technical solutions.
• Collaborate with internal teams on complex technical issues.
• Document customer interactions and technical solutions.
• Provide customer training on product usage and best practices.

What you'll need

• Bachelor's degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
• ServiceNow Certified Application Developer certification.
• Proficiency in English at C2 level.
• Knowledge of Agile Methodology.
• Knowledge of IT Service Management (ITSM).
• Knowledge of Service Integration and Management (SIAM).

Details

• Location: Hyderabad, Telangana, India.
• Work mode: Office.
• Work shift: Rotating.
• Employment type: Regular.