Technical Associate - Service Desk 5A

Overview

Technical Associate for a Service Desk role, supporting end users with application/tool issues and broader IT hardware, software, and network problems.

What you'll do

• Resolve end-user enquiries and problems related to applications/tools.
• Manage and handle tickets within ServiceNow in the service desk queue.
• Coordinate content update processes within an application.
• Work with key 2nd-level contacts to help resolve issues.
• Provide user guidance and training after learning supported applications.
• Support documentation of FAQs and known issues via KB articles and user guides.
• Provide technical support and troubleshoot hardware, software, and network-related issues.

What you'll need

• Bachelor’s degree in one of: Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
• Comply with/support documentation using KB articles and user guides.
• Certifications listed: CCSP, CISSP, CompTIA Security+, ISO 27001 Lead Auditor, or Microsoft Certified: Azure Security Engineer Associate (as specified).
• Required skills include Agile Methodology and IT Service Desk.
• Required language: English; proficiency level C1 (Advanced).
• Ability to provide field support and ensure data security and compliance with IT policies.

Details

• Job type: Regular.
• Work mode: Office work with Remote Type: Office (as stated).
• Shift: Rotating (India).