Engineering Management

Overview

Lead the Chennai Cloud Operations (COPS) team that runs Trimble Viewpoint's Global Cloud Services, supporting 22,000+ servers and 6,000+ customers in North America, and drive the operational roadmap toward AI-enabled, self-healing cloud operations.

What you'll do

• Develop and implement the technical roadmap for AI-enabled cloud operations, championing agentic automation with human-in-the-loop (HITL) checkpoints across deployments, server lifecycle management, and daily workflows.
• Oversee 24/7 cloud operations across 22,000+ servers and 6,000+ enterprise customers, managing disaster recovery, capacity modeling, event management, incident resolution, and change governance.
• Own customer-facing uptime and system reliability metrics, deploying AI-assisted root-cause analysis (RCA), predictive alerting, and automated remediation to drive down Mean Time to Resolution (MTTR).
• Champion AI-SecOps practices to integrate machine learning into threat detection, vulnerability remediation, and security incident response, ensuring compliance with ISO 27001, SOC 2, NIST, and ITIL standards.
• Direct cloud financial operations (FinOps) through AI-driven cost analytics to forecast capacity, optimize global cloud spend, and enforce team-wide budget accountability.
• Directly manage and mentor the Chennai Cloud Operations team, cultivating AI fluency, structured career paths, and cross-regional governance with North American counterparts.

What you'll need

• 10+ years of overall IT and cloud infrastructure experience.
• Proven track record in a direct people management and engineering leadership role.
• In-depth working knowledge and operational execution of ITIL disciplines (Incident, Problem, Change, Configuration, and Release Management).
• Proven ability to manage complex, high-priority operational escalations, maintain composed customer communications, and drive rapid incident containment.
• Demonstrated experience facilitating customer onboarding and smooth enterprise transitions into cloud operations support.
• Track record of driving standard processes, operational rigor, and unified metrics across distributed, multi-region teams.

Nice to have

• Professional certifications in Microsoft Azure and/or recognized AI/ML platforms.
• Practical exposure to building or supervising automated agentic workflows, autonomous remediation runbooks, or modern telemetry stacks.
• Direct experience managing audits and operational security controls under SOC 2 Type II or ISO 27001 frameworks.

Details

• Location: Chennai, India.
• Operates in an IST-driven collaborative model with North American teams.
• Department: Global Cloud Services / Cloud Operations (COPS).
• Level: M3.
• Job type: Full-Time.