Enterprise Implementation Consultant

Overview

Enterprise Implementation Consultant on Samsara's Enterprise Customer Success team, helping large Enterprise customers deploy and adopt Samsara's IoT solutions for their fleet and industrial assets.

What you'll do

• Own the customer relationship and ensure a successful deployment of Samsara's solution, picking up where Sales leaves off.
• Manage the deployment of Samsara technology for a high-volume book of Enterprise customers, driving timely execution and outcomes for each.
• Conduct goal planning workshops to align on business outcomes and metrics.
• Track implementation progress, customer engagement, product adoption, and account health.
• Lead training and consultation sessions, demonstrate Samsara's technology, and work through challenges with project leads and day-to-day users.
• Adapt implementation approach, training, and communication style across varied customer use cases, stakeholders, and levels of complexity.
• Manage a large book of concurrent customer engagements while working cross-functionally with Sales, Support, Sales Engineering, and Product to deliver an exceptional customer experience.
• Contribute ideas to evolve and adapt the implementation approach, driving impact for customers and accelerating time to value.
• Deeply understand the Samsara platform's capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara's cultural principles as the company scales globally and across new offices.

What you'll need

• 2-4 years of experience in a Customer Success, account management, or consulting role.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of internal and customer stakeholders.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Exceptional organizational ability and time management to efficiently balance multiple simultaneous customer engagements.
• Bachelor's degree from a 4-year institution.

Nice to have

• Enterprise SaaS experience.
• Challenges the status quo, recommends customer-focused improvements, and brings a strong bias for action with high standards.
• Experience managing a high-volume customer base in B2B SaaS.
• Thrives in an unstructured, fast-paced, and change-heavy environment.

Details

• Remote position open to candidates residing in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
• Annual base salary range of $66,261.36 - $100,227.27 USD, varying by city of residence, job-related knowledge, skills, and experience.