Enterprise Solution Specialist III

Overview

The Enterprise Solution Specialist III defines, researches, develops, tests, rolls out and supports business-system functionality in a primary module or functional area. The role supports documentation, continuous improvement, IT collaboration, training and systems including Microsoft software, Adobe Acrobat Professional, SAP, CIDEON, Azure and JDoc.

What you'll do

• Define, research, develop and test new functionality of business systems in the primary module or functional area.
• Participate in rollout and installation of new business systems.
• Devise sample data to test program accuracy.
• Maintain, develop, organize and communicate documentation for the responsible area to the global community.
• Maintain a working knowledge of advancing technologies.
• Identify applicable solutions and implement them with existing networks when appropriate.
• Work seamlessly with all IT Teams to ensure a high standard of IT support at all levels.
• Prepare and provide status updates for assigned project plans and schedules.
• Maintain positive relations with employees and encourage suggestions for improving IT systems.
• Recommend and conduct training.
• Organize verbal and written ideas clearly using appropriate business style.
• Identify creative ways to reduce cost by streamlining processes and systems, including modifying responsibilities, consolidating tasks, eliminating non-value-added processes, or re-engineering processes and systems.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Offer new ideas and suggestions for improvement.
• Identify and implement new practices and processes that are “best in field”.
• Exchange knowledge and information with other Jabil facilities to share best practices throughout the Jabil organization.
• Maintain discretion and confidentiality regarding internal Jabil and customer-specific data and proprietary information.
• Work effectively under pressure with constantly changing priorities and deadlines.
• Adhere to safety and health rules and regulations associated with the position and as directed by the supervisor.
• Comply with all procedures within the company security policy.
• Perform other duties and responsibilities as assigned.

What you'll need

• Proficiency and knowledge in all areas related to IT department functions.
• Microsoft Excel, PowerPoint and Word skills.
• Strong understanding of page formatting.
• Strong understanding of picture formatting.
• Knowledge of document properties and formulas.
• Ability to manipulate production documentation to support software version issues or high-priority tickets, including line-down situations.
• Adobe Acrobat Professional skills.
• Understanding of PDF files and their complexities.
• Ability to manipulate PDFs using Adobe.
• Understanding of modifying margins or page orientations.
• Strong understanding of SAP DIRs.
• Strong understanding of SAP DMS.
• Strong understanding of SAP tables, including joins.
• Configuration in SPRO for DIRs.
• Strong understanding of content servers.
• Strong understanding of CIDEON Conversion Control Center (CCC).
• Understanding of SAP system components.
• Configuration and testing of RFC and URL connections.
• Configuration of the CCC.
• Understanding of work packages.
• Strong understanding of CIDEON error logs and reprocessing of work packages.
• Azure server housekeeping.
• Building new servers.
• Maintaining the CIDEON Conversion Engine software.
• Understanding of CIDEON software configuration.
• Ability to manipulate Conversion Engine workflow.
• Software upgrading and testing for CIDEON and Microsoft.
• Strong understanding of CIDEON error logs.
• Strong understanding of JDoc frontend and backend.
• Strong understanding of the FileWatcher system.
• Understanding of JSON files.
• Understanding of SAP Notifications.

Details

• Location: India.
• Work mode: Remote.