Entry-Level Field Service Engineer - January 2027 Start

Overview

Serve as a Field Service Engineer supporting the installation, servicing, PLC programming and troubleshooting, and support of capital equipment within the paper industry. The role includes approximately three months of onsite training at a Wisconsin facility, followed by customer-site field service throughout the United States.

What you'll do

• Program, debug, and troubleshoot PLC systems and other automation controls to optimize machine performance.
• Troubleshoot customer equipment issues on-site, providing timely and effective solutions.
• Assist with on-site installations, commissioning, and upgrades of new and existing machinery.
• Conduct routine and emergency servicing, diagnosing electrical, pneumatic, and mechanical issues.
• Train customer operation and maintenance personnel on safety, PLC systems, and best practices.
• Maintain detailed installation reports, programming changes, and service documentation.
• Utilize assembly drawings, wiring diagrams, PLC ladder logic, machine manuals, and technical procedures for installations and adjustments.
• Detect and report defective or faulty materials and equipment.
• Perform other duties as assigned while maintaining a clean and safe work environment.
• Work independently with general direction, adhering to policies and objectives.
• Provide technical guidance for installations and PLC programming to team members as needed.
• Independently coordinate and book business travel, manage travel logistics, and complete and submit expense reports in accordance with company policies.

What you'll need

• Bachelor of Science in Electrical, Mechanical, or Industrial Engineering, Engineering Technology, Controls, or a related field from an accredited institution.
• Hands-on experience in programming, debugging, and troubleshooting PLCs.
• Knowledge of electrical, pneumatic, and control systems.
• Good mechanical aptitude.
• Customer relations skills.
• Knowledge of manufacturing methods, automation controls, and electrical/pneumatic systems.
• Ability to read and interpret schematics, prints, assembly layouts, and ladder logic.
• Strong customer service skills with the ability to positively influence relationships.
• Excellent problem-solving skills in situations with limited standardization.
• Proficiency in MS Office.
• Strong written and verbal communication skills.
• Exceptional multitasking abilities, adaptability, and a positive attitude.
• Eligibility to obtain and maintain a valid passport.
• Ability to lift up to 50 pounds unassisted and greater than 50 pounds with assistance.

Nice to have

• Experience with CAD systems or SolidWorks.
• Multilingual proficiency.

Details

• Full-time, regular position.
• Remote - USA; after the initial training period, employees can live anywhere in the US and travel to customer sites.
• Initial onsite training at one of the Wisconsin facilities for approximately 3 months; housing is provided during training.
• When not traveling or working on a customer assignment, Field Service Team Members are not expected to report to an office.
• The location must be within 2 hours of an airport, and the Field Service Team can live in nearly any of the lower-48 states.
• Travel throughout the United States is required, with up to 100% travel and approximately 75-80% field time annually.
• Travel typically involves approximately 21 days of each month traveling and working away from home, including overnight stays and extended periods away from home.
• Assignments may involve extended stays at one or multiple customer sites, including periods of two weeks or more without scheduled time off.
• Holiday and weekend work is routine, and extended days and hours may be required to meet business needs.
• International travel opportunities may be available based on business needs and the employee's interest and availability.
• Standing, sitting, climbing, balancing, stooping, kneeling, and crawling may be required.