External Hiring|Quality Analyst|International

Overview

Quality Analyst responsible for evaluating customer interactions and supporting quality feedback and improvement processes.

What you'll do

• Monitor inbound and outbound telephone calls for quality.
• Evaluate email, chat, and other customer contacts.
• Check interactions for accuracy and adherence to quality standards.
• Document quality issues and performance measures.
• Provide information for feedback and formal education processes.
• Develop relevant solutions and share best practices.
• Improve day-to-day activities and processes.

What you'll need

• Approximately 1–2 years of practical professional experience.
• Knowledge typically acquired from a professional or university degree.
• Ability to work independently within established frameworks.
• Ability to follow established standards and procedures.

Details

• Location: Chennai, Tamil Nadu, India.