Field Auto Adjuster - Hickory, NC

Overview

Field Auto Adjuster writing collision estimates directly at customer homes, repair shops, or tow yards, handling repairable estimates, total loss assessments, and virtual inspections for Allstate Auto claims.

What you'll do

• Write estimates directly at customer homes, repair shops, or tow yards.
• Assess and finalize estimates through face-to-face, virtual, and written customer and shop interactions.
• Handle repairable estimates, total loss assessments, and virtual inspections.
• Lead with empathy as a Customer Service Expert, caring for, empowering, and restoring customers.
• Investigate casualty and applicable line-of-business claims by reviewing damage and interpreting policies to determine coverage.
• Communicate with customers by phone, email, and sometimes video chat, offering their preferred communication method and keeping them updated on claim progress.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standard methodologies.
• Use estimate tools, job aids, and settlement platforms, applying critical thinking to solve problems in a fast-paced environment.
• Protect the company financially by executing policies according to policy agreements.
• Keep timely and accurate documentation in the claims system.
• Perform other related duties as assigned.

What you'll need

• Must live in or near the Hickory, NC area to be eligible.
• 18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
• Proficient written and verbal communication skills to interact effectively with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable using technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments.
• Valid driver's license and willingness to travel as part of the job requirements.

Details

• Location: Hickory, NC area; work mode listed as Remote in the posting's location line.
• Regular, predictable attendance is an essential function of this job.
• May be required to complete a 2-week training in Dallas, TX.
• May qualify for a company car based on annual work mileage; mileage reimbursement is offered for personal vehicle use until then.
• May be required to obtain an adjuster and/or appraiser license within 60 days of hire.
• Allstate generally does not sponsor individuals for employment-based visas for this position.
• Not available for Puerto Rico, California, Alaska, and Hawaii residents.
• Compensation of 60,000.00 to 97,125.00 annually, based on experience and qualifications; background investigation required.