Field Engineer

Overview

Field Service Engineer supporting the Field Service Organization in implementing and maintaining mission-critical digital mobile communication systems for Government & Public Safety Communications customers.

What you'll do

• Provide technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics.
• Provision communication system infrastructure and optimize the performance of RF and Broadband architecture (legacy analog, advanced digital P25, and data infrastructure).
• Deploy, optimize, and repair infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment.
• Maintain, optimize, test, document, and support complex communication systems.
• Perform preventative maintenance routines with a focus on trend analysis and documentation.
• Develop solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
• Collaborate with Engineering, Project Management, Sales, and Customer Service to maintain, optimize, and support communication systems.
• Provide weekly reports of activities and accomplishments.
• Maintain server hardware/OS and software infrastructure and troubleshoot system and application issues.
• Quickly solve customer problems during stressful situations.
• Work with customers and subcontractor (MSS) community as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.

What you'll need

• Associates degree in technology or related field OR related industry certificates.
• Must have knowledge of wired/wireless communication systems, such as local area networks (LAN) and wide area networks (WAN).
• Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques.
• Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
• Proficient with Microsoft Office products and the Motorola Radio Programming Software suite.
• Must have strong self-management and people skills to work closely with customers, subcontractor partners, and internal Motorola teams.
• Must be self-motivated and self-managed to perform required duties at a distance from direct supervision.
• Must be able to solve customer problems quickly during stressful situations.
• Knowledge of configuration and testing of channel banks, routers, hubs, and switches.
• Ability to develop and present technical training.
• Provide guidance in integrating new tools and solutions into team operations.
• Exposure to RF systems, wired/wireless communication systems, networking equipment and IT networks.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
• Must pass a stringent fingerprint background check per CJIS Security Policy.
• Legal authorization to work in the U.S. indefinitely is required.

Nice to have

• FCC license and industry certifications such as ETA.

Details

• Location: Illinois, remote work.
• On-call 24/7/365 support for mission-critical systems.
• Travel: 50-75%.
• Relocation: None provided.
• Employer work permit sponsorship is not available.
• Target base salary range: $50,000 - $60,000 USD.
• New Grad position type; no referral payment plan.