Field Service Application Engineer

Overview

Field Service Application Engineer responsible for supporting customers through on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions, including hardware, software, networking products and operating systems.

What you'll do

• Install and optimize hardware, software and network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Advise customers on preventive maintenance and configurations that may impact product performance.
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Deliver (not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serve as an internal resource on technical issues and manage product escalations.
• Collaborate with Agilent Support, Sales, Marketing and R&D teams to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.

What you'll need

• Master's/Bachelor's Degree in Analytical Chemistry or Chemical Engineering.
• Relevant 6-7 years of professional advanced/hands-on application knowledge of analytical instruments such as HPLC, LCMS, LCMSMS, LCQTOF etc.
• Excellent numerical, verbal and written communication skills, along with good organizational and negotiation skills.

Details

• Location: Hyderabad, India (Unit 202).
• Full-time weekly schedule.
• Day shift.
• Travel required: 75% of the time.
• No end date.
• Job function: Services & Support.