Field Service Engineer

Overview

Install, maintain, troubleshoot and repair advanced ZEISS semiconductor inspection and metrology systems, working directly at customer sites.

What you'll do

• Provide hands-on service and support at customer locations
• Troubleshoot system issues and determine the best repair or maintenance solution
• Replace components and perform complex repairs on advanced optical systems
• Support customers remotely by phone/email and onsite when needed
• Document service activities and provide feedback to improve quality and service processes
• Help develop and test new service strategies and procedures
• Deliver training and create technical documentation when required
• Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany

What you'll need

• Experience troubleshooting and repairing complex technical systems
• Ability to read electrical schematics, mechanical drawings, and engineering documentation
• Comfortable working independently in the field and handling customer-facing situations
• Strong hands-on troubleshooting mentality and ability to work under pressure
• Flexible with service schedules and customer support needs
• Comfortable traveling internationally, including training trips to Germany
• Good written and verbal communication skills in English

Nice to have

• Semiconductor industry experience
• Optics industry experience

Details

• Location: Primarily customer sites in the Fremont, CA area; listed as remote - USA CA
• Travel: Includes international training trips to Germany
• Salary range: $76,000 – $95,000 annually, plus eligibility for performance bonus or sales commissions