Field Service Engineer (FIELD REMOTE, Louisville, KY)

Overview

Field Service Engineer providing on-site installation, diagnosis, troubleshooting, service and repair of complex laboratory equipment and systems for customers in the Louisville, KY area, and acting as company liaison on administrative and technical matters for assigned projects.

What you'll do

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service.
• Provide troubleshooting, repair, and qualification services for customers, including warranty services, within a prescribed time frame and established maintenance protocols.
• Communicate service offerings including training, support, software, laboratory services products and field upgrades.
• Partner with customers to understand their analytical workflow and applications.
• Demonstrate knowledge of and adherence to installation, warranty, and service agreement documentation standards.
• Contribute to account profitability through efficient execution and service delivery.
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s).
• Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, and assigned service parts inventory.
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customer.
• Enhance product quality by proactively reporting improvement opportunities via the quality notification process.
• Seek higher level certification through participation in company-sponsored training and development offerings.
• Complete all administrative tasks, including time reporting and assigned training.
• Maintain training and compliance in health and safety, security, environmental and operational aspects of daily activities in the working environment.

What you'll need

• Outstanding interpersonal, written, and verbal communication skills.
• Technical problem-solving skills and attention to detail.
• Outstanding customer service skills, with an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office skills: Outlook, PowerPoint, Word.
• Excellent interpersonal skills; excellent team player with customer satisfaction focus.
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, and maintain alertness and concentration.
• Ability to work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
• Basic qualification (any one of): Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline (including military experience) plus 3 years direct experience repairing laboratory equipment; OR Associate degree in one of the same disciplines (including military experience) plus 5 years direct experience repairing laboratory equipment; OR High School Diploma plus 7+ years direct experience repairing laboratory equipment.
• Ability to travel by air, vehicle and/or other means of transportation as business requires.

Nice to have

• Experience using Microsoft 365.
• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software.
• Valid driver's license; must always maintain safe motor vehicle operation while performing duties.
• Vendor-issued certification on relevant laboratory equipment.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.

Details

• Location: Remote field role servicing customers in the Louisville, KY area; listed location US Remote - KY.
• Territory in KY, OH and IN, with focus on the Cincinnati and Louisville area.
• Travel up to 75% of the time, varying with territory requirements and customer base.
• Company provides car, laptop and phone.
• Full-time position.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator.
• Works in laboratory and controlled environments requiring personal protective equipment; may handle hazardous waste per local, state, and federal regulations.
• Must be able to remain stationary more than 25% of the time; occasionally lift up to 25 pounds (up to 50 pounds potentially); frequently bend, squat, stretch and reach.