Field service engineer, Guwahati

Overview

The Field Service Engineer, Guwahati is responsible for managing Radiometer's installed base in the North East region and providing support to customers. The role reports to the Zonal Service Manager, East and is fully remote.

What you'll do

• Handle daily service and support of Radiometer's existing customer base and support sales and service growth and customer happiness.
• Drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate.
• Utilize critical thinking to resolve issues within defined procedures and practices.
• Provide frontline support by resolving customer problems and issues through technical expertise and troubleshooting.
• Attend breakdown calls in the region, raise requests for parts and close transactions under warranty or chargeable basis.
• Complete installation of equipment on site, complete preventive maintenance as per schedule and promote service contracts, consumables and IT solutions.
• Conduct demonstrations of products to customers and impart training to the customer.
• Update service reports in CRM.
• Identify potential parts requirements, get quotes submitted and collect purchase orders.
• Identify potential equipment requirements and generate service leads for the sales team.

What you'll need

• Ability to travel, 60% travel across the North East region.
• Valid driver's license with an acceptable driving record.

Nice to have

• Previous experience in the medical device domain in a Service Engineer capacity.

Details

• Location: Guwahati.
• Work mode: fully remote.
• Reports to: Zonal Service Manager, East.
• Job family: Customer Support.
• Travel: 60% across the North East region.