Field Service Engineer II (Bulk Elemental Analysis)

Overview

Field Service Engineer II supporting Thermo Fisher Scientific's Bulk Elemental Analysis business, installing, maintaining, troubleshooting and repairing optical emission spectroscopy (OES), x-ray fluorescence (XRF) and x-ray diffraction (XRD) instrumentation at customer sites.

What you'll do

• Install, repair, maintain, qualify and validate OES, XRF and XRD systems at customer sites.
• Troubleshoot equipment issues, identify root causes and recommend corrective actions.
• Perform preventative maintenance to support instrument reliability and minimize downtime.
• Manage service calls, parts inventory and service documentation through customer management systems.
• Serve as a technical connection between customers and Thermo Fisher teams, including Technical Support, Sales and Engineering.
• Provide equipment operation and safety training to customers and colleagues.

What you'll need

• High school diploma with 4+ years of hands-on experience in field service, technical support, analytical instrumentation or a related technical environment; or a Bachelor's degree in Science, Engineering or a related field.
• Strong technical troubleshooting and problem-solving skills.
• Experience supporting scientific, analytical or other complex technical equipment.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Ability to prioritize multiple service requests and maintain clear documentation.
• Comfortable working at customer locations and managing a travel-intensive territory.
• Valid driver's license and safe driving record.

Nice to have

• Experience working with optical emission spectroscopy (OES), x-ray fluorescence (XRF) or x-ray diffraction (XRD) instrumentation.

Details

• Location: Remote, Arizona, USA.
• Standard work schedule, Monday to Friday.
• Travel up to 70–75% within Southwest US and other areas as needed.
• Ability to safely lift 50 lbs. with assistance and regularly lift/carry 25–30 lbs.
• Ability to perform physical activities including standing, walking, kneeling, crouching, reaching, pushing, pulling and repetitive motions.
• Comfortable working in varied customer-site environments, including laboratory settings, warehouses, fluctuating temperatures, loud noise, strong odors, and hazardous/toxic materials, with PPE required.
• Adherence to Good Manufacturing Practices (GMP) and safety standards.