Field Service Engineer II (LSG) Gothenburg, Sweden

Overview

Field Service Engineer II role supporting sophisticated analytical and scientific instruments, installing, maintaining, troubleshooting and repairing equipment for customers across research, industrial and healthcare settings.

What you'll do

• Install, maintain, troubleshoot, and repair complex analytical and scientific instruments.
• Provide exceptional customer service to customers across research, industrial, and healthcare settings.
• Train and support customers on equipment operation.
• Document service activities and prepare detailed reports.
• Respond to customer needs with short notice.

What you'll need

• 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments.
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level.
• Ability to read and interpret technical documentation and schematics.
• Excellent customer service and communication skills, both written and verbal.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office suite and service management software.
• Valid driver's license and ability to travel up to 50-75% within assigned territory.
• Physical ability to lift up to 50 lbs and work in various laboratory environments.
• Proficiency in English required; additional languages beneficial.
• Strong problem-solving abilities and capacity to work independently.
• Adherence to safety protocols and quality standards.
• Adherence to all Good Manufacturing Practices (GMP) safety standards.
• Demonstrated success in meeting customer satisfaction goals.

Nice to have

• Preferred fields of study: Electronics, Engineering, Physics, Chemistry, or related technical field.
• Additional relevant certifications.
• Experience with ultra-high vacuum systems and high voltage equipment.

Details

• Location: Gothenburg, Sweden; work mode listed as Remote, Sweden.
• Work schedule: Standard (Mon-Fri).
• Travel up to 50-75% within assigned territory.
• Laboratory setting; some PPE required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).
• Ability to respond to customer needs with short notice.