Field Service Engineer - Imaging Systems (Field: Rapid City, SD)

Overview

Field service engineer responsible for customer relationship management and the installation, troubleshooting, servicing and maintenance of imaging equipment at customer sites in the Rapid City, SD field area.

What you'll do

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
• Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
• Seek out opportunities to increase capability and capacity (may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).

What you'll need

• 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment, or 3+ years in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Associate Degree in electronics or equivalent combination of education and experience.
• Ability to perform the minimum physical, cognitive and environmental job requirements, with or without accommodation.
• Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Ability to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
• Ability to safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
• US work authorization is a precondition of employment; no visa sponsorship.

Nice to have

• Experience in Computed Tomography (CT) or Magnetic Resonance (MR) and/or Diagnostic Xray (DXR) imaging equipment.
• BSEE/BSEET/BSME/BSMET degree.

Details

• Field role; approximately 70% travel across the specified geography is required.
• Average driving time of 1-4 hours daily; occasional overnight stays and travel by air and/or train may be required.
• Must reside in or within commuting distance to Rapid City, SD.
• Hourly pay range in SD is $29.00 to $45.00, plus overtime eligible; includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.