Field Service Engineer - Level 2

Overview

Field Service Engineer Level 2 is an intermediate customer-facing field service role focused on installing, servicing, and maintaining assigned systems and troubleshooting issues in the field.

What you'll do

• Install new equipment for assigned systems with attention to detail and proper hand-off to customers.
• Independently troubleshoot and diagnose issues quickly and accurately so repairs can happen in a single visit.
• Confirm SVOs within 24 hours after completing work and follow spare-parts and time allocation procedures.
• Provide accurate, detailed billable quotations within 24 hours upon request.
• Complete PMs for contract customers within 90 days of SVO assignment using checklists and documentation shared with customers.
• Escalate unresolved issues via the appropriate process to ensure timely resolution.
• Connect systems to the ZEISS Predictive Service network and conduct assigned environmental analysis tests.

What you'll need

• 4-year degree or technical certificate in a technical/scientific discipline, or related military electronics experience, or an equivalent combination of training and experience.
• 3+ years direct experience building, maintaining, installing, and/or repairing complex automated electromechanical systems.
• 3-5 years of professional work experience.
• Knowledge of Laboratory Safety for BSL 1, 2, and 3 environments and specimen handling of Level 3 (and below) pathogenic biohazards.
• Ability to understand and troubleshoot problems in software, electronics, optics/electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems.
• Knowledge of Windows operating environments and word processing and/or email applications.
• Must have a valid U.S. driver license and a driving record in good standing.

Details

• Requires residence in the Pittsburgh, PA area to support local customers.
• Work location is listed as Remote - USA PA.