Fraud Operations Consultant, Rentals

Overview

Fraud Operations Consultant (Rentals) investigating listing-related issues and customer concerns for Zillow rental brands.

What you'll do

• Investigate listing-related issues and customer concerns.
• Work with real estate professionals and consumers to improve listing quality.
• Identify fraud trends and suggest resolutions.
• Provide feedback to product and engineering teams.
• Handle listing issues that software alone cannot resolve.

What you'll need

• Experience in a fraud operations role on an e-commerce platform.
• Customer service within a fraud department is an advantage.
• Strong data analytics skills to find and interpret data trends.
• Experience using various channels for delivering customer support.
• Excellent analytical skills and technical aptitude as a quick, flexible learner.
• Ability to identify fraud trends and develop solutions to mitigate them.
• Ability to operate in a fast-paced environment with quick turnarounds.

Details

• Office role working 80 to 100 percent of time at the Zillow India office.
• Must live within a reasonable commuting distance of the office.
• Eligible for incentive compensation subject to applicable laws and policies.
• Weekend and holiday work is required.