Full Stack Engineer

Overview

Full Stack Engineer role within Mondelēz International Digital Services, supporting the Customer Care product team across process, technology, data, and service operations for OTC (order-to-cash).

What you'll do

• Shape the evolution of the Customer Care product across OTC to improve service effectiveness and reduce friction.
• Translate business needs and operational pain points into scalable product capabilities, process requirements, data needs, and technology design inputs.
• Define product enablement for customer interaction, workflow management, visibility, collaboration, and exception handling across the OTC chain.
• Partner with cross-functional teams (business, product, architecture, integration, data, delivery) to turn requirements into fit-for-purpose solutions.
• Manage and challenge external vendors/SI partners to ensure fit-for-purpose delivery and strong design quality with disciplined cost control.
• Drive continuous improvement using process insight, data, analytics, and digital capabilities.

What you'll need

• 7–10+ years of experience across Customer Care/Customer Service/OTC in complex FMCG environments.
• 7+ years of hands-on techno-functional solution design experience mapping business needs to product capabilities and specifications.
• 5+ years of strong hands-on SAP design experience across OTC processes, including process flows and end-to-end solution design support.
• Experience working with architecture, integration, product, and delivery teams to shape and implement solutions.
• Strong understanding of OTC-relevant master and transactional data for visibility, reporting, and workflow requirements.
• Experience with process mining/operational analytics tools such as Celonis.
• Experience with AI-enabled service capabilities and translating them into product/workflow requirements.

Details

• Location: Mumbai, India.