GCM Transition Lead - HR

Overview

The GCM HR Transition Lead defines and maintains the transition methodology, standards, tools and frameworks for the GCM transition program, supporting central tracking and program-level project management on behalf of the GCM Transition Head.

What you'll do

• Support central program-level project management, including maintaining the integrated transition plan, milestone tracking, dependency management, and issue/risk registers across the full portfolio.
• Coordinate cross-wave planning and sequencing, identifying interdependencies and resource conflicts and flagging these to the GCM Transition Head for resolution.
• Design and maintain program-level transition tracking dashboards and reporting frameworks.
• Consolidate status reporting from all transition waves and BU/BFs into integrated programme-level views for governance forums, senior leadership, and external stakeholders.
• Own and continuously improve the end-to-end GCM transition methodology.
• Build and maintain the standardized tools and trackers used to track transition progress, milestones, dependencies, risks, and readiness status across all waves and BU/BFs.
• Embed stage-gate governance criteria and readiness assessment frameworks, ensuring all transition teams apply them consistently before progressing through phases.
• Act as the primary centre of expertise for transition methodology, providing guidance, training, and coaching to Transition Functional Leads, Wave Managers, and KT PMOs.
• Establish and maintain a central library of approved transition artefacts, templates, frameworks, and reference materials.
• Identify and close methodology gaps based on learnings from live transitions, continuously refining tools and standards.
• Capture and synthesise lessons learned from completed transitions, translating insights into updates to methodology, toolkits, and guidance.
• Drive continuous improvement across the transition program by identifying opportunities to improve efficiency and embedding learnings systematically.

What you'll need

• 7+ years of experience in programme management, PMO, or methodology/standards roles within large-scale global transformation or shared services environments.
• Proven track record of designing and implementing transition or programme management methodologies, frameworks, and toolkits applied across multiple workstreams or business units.
• Experience working in or supporting a PMO function with responsibility for central reporting, governance frameworks, and cross-program tracking.
• Experience in GBS/GCC or shared services transition environments, with strong understanding of KT frameworks, readiness assessments, and stage-gate governance models.
• Deep expertise in program and project management methodologies and the ability to translate these into practical transition frameworks.
• Strong ability to design and build program-level dashboards, governance reporting packs, and integrated tracking tools across complex, multi-wave transition portfolios.
• Proficiency in project management and collaboration tools and ability to drive adoption of standardised tooling across transition teams.
• Highly organized with strong attention to detail and ability to manage multiple priorities simultaneously.
• Strong influencing and stakeholder engagement skills, with the ability to drive adoption of standards and frameworks across teams that do not directly report into this role.
• Clear and proactive communicator with strong interpersonal skills across diverse, global teams.
• Results-oriented mindset with strong attention to delivery commitments and accountability.
• Bachelor's degree required.
• Fluent in English.

Details

• Location: IND - Bengaluru.
• Worker type: Employee; Regular; Full time.