Staff Technical Project Manager

Overview

Responsible for wing-to-wing execution of technical projects to deliver high quality outcomes to internal and/or external customers, with a focus on the Commercial ecosystem (Salesforce CRM, CPQ, Customer Portal and Pricing platforms).

What you'll do

• Own the design and execution of end-to-end projects in the Commercial ecosystem, focusing on integrating and optimizing Salesforce (CRM), CPQ (Configure, Price, Quote), Customer Portal and Pricing platforms.
• Partner with the functional owner to define requirements and collaborate with business, functional partners and technology leadership in specifying requirements.
• Balance new feature development, technical debt reduction and defect resolution to maximize ROI and platform stability.
• Drive technology discussion and strategy in line with business needs.
• Define the execution plan and approach based on project scope, expected timeline and available budget/resources.
• Facilitate convergence of functional and technical knowledge.
• Work with technical teams, often comprising members of separate organizations, to coordinate day-to-day execution as per the outlined plan.
• Cooperate with and manage external vendors as required.
• Support the execution team with resolution of roadblocks and interdependencies, and partner with technical and functional teams external to the project to ensure their tasks are completed as required.
• Manage stakeholder communication and progress reporting.
• Lead the Scrum team through the development lifecycle, including code reviews, enforcing coding standards and mentoring developers, and ensure deliveries follow best practices for security, data integrity and performance.
• Identify opportunities for process re-engineering and automation within Salesforce and CPQ environments, and drive adoption of emerging platform features and innovations.
• Track project outcome realization and customer satisfaction levels through established metrics against service levels, and ensure lessons learned are collected.

What you'll need

• Bachelor's Degree.
• Fluent English communication skills.
• 6+ years of experience in software development and technical product management.
• 4+ years of hands-on experience with Salesforce (Lightning, Apex, Integrations) and CPQ platforms (e.g., Salesforce CPQ, ServiceMax, Oracle CPQ, or PROS).

Nice to have

• Experience leading complex, cross-functional technical projects in a global organization.
• Commercial domain expertise: lead solution design integrating CRM with CPQ engines (e.g., Oracle CPQ), Customer Portal and Pricing platforms to support global pricing, quoting and order management.
• Strong team player who collaborates well with others to solve problems and actively incorporates input from various sources.
• Experience working with others on a global basis.
• Applies knowledge to coach and mentor others.
• Demonstrated customer focus: evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with the customer viewpoint and partners with customers to help shape their future initiatives.
• Strong analytical and problem-solving skills; communicates clearly and succinctly, effectively evaluates information and data to make decisions, anticipates obstacles and develops plans to resolve them, and creates actionable strategies and operational plans.
• Change oriented: actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, and balances multiple competing priorities.
• PMP, ScrumMaster or related project management certifications.

Details

• Location: Bengaluru.
• Relocation assistance provided.