Global HR Operations Specialist - India

Overview

Manage the end-to-end employee lifecycle for India and APAC, covering onboarding, offboarding, employee helpdesk queries and labor-law compliance within Payoneer WFM.

What you'll do

• Manage the end-to-end onboarding process of new employees, following internal SLAs.
• Ensure all necessary paperwork, documents, compliance checks and systems access are prepared compliantly for new hires.
• Provide ongoing support and act as the primary point of contact to guide new hires and address their questions.
• Manage the end-to-end offboarding process of employees, following internal SLAs.
• Act as subject matter expert advising on offboarding laws and regulations to ensure compliance.
• Coordinate with payroll and local vendors to ensure accurate final pay and timely deregistration.
• Collect and process all necessary exit documentation and return company assets.
• Coordinate with internal teams, clients and third-party vendors to ensure seamless transitions.
• Trigger communication workflows and ensure document compliance.
• Resolve HR-related help requests in a timely and empathetic manner.
• Collaborate cross-functionally with payroll, legal and tech teams to resolve employee queries.
• Maintain documentation and response logs for audits and process improvements.
• Stay updated with labour laws and statutory regulations in assigned countries.
• Ensure all HR processes and documentation are compliant with local employment laws.
• Work closely with legal teams to implement policy updates as needed.
• Track SLAs for onboarding, offboarding and help requests.
• Generate weekly and monthly reports on operational efficiency and issue resolution metrics.
• Identify process gaps and suggest continuous improvement initiatives.

What you'll need

• 6+ years of experience in HR operations or employee lifecycle management.
• Strong understanding of India and APAC region HR processes and local labor laws.
• Excellent communication and stakeholder management skills.
• Comfortable working in a fast-paced, rapidly changing global environment.
• Comfortable being in a client-facing role.
• Strong organizational skills.
• Excellent verbal and written communication skills in English.

Nice to have

• Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar).

Details

• Location: Gurugram, India.
• This role is part of the Payoneer WFM business unit.