Global Renewals Operations Manager

Overview

Anaplan is looking for a Renewal Operations Analyst to join the Renewals Operations team, a high-impact, cross-functional role at the center of the renewals business that blends operational rigor with analytical depth.

What you'll do

• Develop and implement operational processes that bring rigor and consistency to the renewals business, aligned to overall revenue targets and business objectives
• Conduct data-driven analysis to identify churn trends and revenue growth opportunities, translating insights into actionable recommendations and process improvements
• Support annual planning activities, including territory design, target setting, and organizational planning, in close collaboration with CS Operations and FinOps
• Prepare reports and presentations for weekly forecasts and business review decks, distilling complex data into clear narratives for executive audiences
• Build and maintain strong cross-functional relationships to ensure seamless coordination and strategic alignment across day-to-day renewal operations
• Support the governance and continuous optimization of sales stages, pipeline hygiene, and selling effectiveness within the renewal sales motion
• Contribute to the development and adoption of AI-supported analytics, and help drive new AI-enabled capabilities that enhance renewals execution
• Champion continuous improvement initiatives, ensuring consistent implementation of sales programs and process changes across the business

What you'll need

• Bachelor's degree or equivalent experience
• 5+ years of experience in Revenue Operations, Renewal Operations, Customer Success Operations, Business Analytics, or a similar role
• Proven track record of success in an operations role within a high-growth SaaS or technology company
• Strong communication skills in English, with experience crafting narratives for various audiences
• Solid analytical background with hands-on experience using BI and analytics tools, and the ability to learn and leverage our in-house platform
• Intermediate to advanced proficiency in Salesforce, CPQ, and Excel
• Demonstrated ability to manage complex multi-stakeholder

Nice to have

• Background in Mathematics, Finance, Accounting, or a similar field
• An inquisitive, detail-oriented mindset with a proactive approach to identifying and solving problems
• Comfort operating with autonomy in a fast-paced, constantly evolving environment
• Experience exploring and implementing AI-powered tools and solutions to improve operational workflows
• Ability to manage multiple priorities and deadlines in parallel without sacrificing quality

Details

• Location: India
• Immediate full-time position