GN-I&E- Comms and Media Lean Telco Consultant

Overview

As a Lean Telco Analyst / Consultant, you will help Communications & Media clients design and execute large-scale business and operating model transformations, owning defined modules or workstreams from current-state assessment through future-state definition and implementation planning.

What you'll do

• Own defined modules or workstreams within Lean Telco engagements, from current-state assessments to future-state definition, recommendation development and execution planning.
• Develop fact bases, process maps, maturity assessments, benchmark comparisons, cost/productivity analyses and value hypotheses across telecom functions.
• Build business cases, value driver trees, KPI baselines and benefit tracking mechanisms to support value realization and transformation governance.
• Prepare client-ready deliverables including executive slides, analysis packs, implementation roadmaps, RAID logs, initiative trackers, workshop materials and POV content.
• Contribute to business development, proposals, reusable assets, knowledge management and Lean Telco capability-building activities.

What you'll need

• Understanding of telecom operating models, value chains and functional processes across BSS, OSS, CRM, order management, billing, provisioning, assurance and customer operations.
• Familiarity with process discovery, BPMN-based process mapping, process mining and value realization concepts.
• AI fluency (fundamentals of AI, GenAI and Agentic AI concepts) and ability to identify and qualify AI/agentic use cases within client engagements.
• Strong strategic analysis and structured problem-solving skills, including hypothesis-led issue framing, research, benchmarking, data interpretation and data-driven decision making.
• Strong quantitative analysis, Excel-based modelling and business case development capabilities.
• Excellent PowerPoint storytelling, presentation development and executive communication skills.
• Experience supporting proposals, POVs, thought leadership and/or practice/capability development initiatives.
• Experience supporting Lean Telco strategy and roadmap engagements spanning transformation ambition definition, North Star definition, operating model assessment, value architecture development and roadmap creation.
• Ability to assess current-state telecom operating models and performance drivers to identify transformation opportunities.
• Experience developing value cases, business cases, benefits baselines and value realization frameworks.
• Ability to support governance, KPI and value tracking mechanisms to drive realization of transformation outcomes.
• Exposure to AI-first telco operating model concepts, where AI/agentic capabilities are designed into the target operating model from the outset.
• Experience leading telecom process assessments, value discovery and eTOM-based business process transformation.
• Ability to redesign customer journeys, operating models and As-Is/To-Be processes across care, sales and commercial functions.
• Experience in B2C care transformation, including AI-assisted contact centers, digital self-service, Customer 360 and workforce optimization.
• Experience in B2B sales transformation across lead-to-cash, quote-to-cash and order-to-cash processes, including CRM/CPQ enablement and revenue leakage reduction.
• Ability to identify AI and automation opportunities, develop business cases, and drive value realization for transformation programs.
• Experience supporting IT and telecom operations transformation across BSS/OSS and enterprise IT processes.
• Understanding of IT operating models, ITSM frameworks and service management processes.
• Knowledge of target operating model designs for IT and service management organizations.
• Experience assessing and defining future states across ITSM processes including incident, request, problem and change management.
• Experience performing gap analysis and opportunity identification for workflow automation, orchestration, AIOps and AI-enabled IT operations.
• Familiarity with eTOM, ITIL and service management frameworks.
• Working knowledge of telco restructuring and carve-outs, including business separation, Transition Services Agreement (TSA) / service model, transition planning and commercial interface considerations.
• Ability to assess process, organization, technology and service dependencies across business units.
• Experience supporting service catalogue design, service management models, SLA frameworks and transition planning.
• Knowledge of operating model design, governance structures and service delivery frameworks.
• Understanding of TSA planning, Day-1 readiness activities and business transition requirements.
• Ability to support commercial, cost and synergy assessments associated with restructuring initiatives.
• Analyst: 1-3 years of experience in consulting, telecom, business transformation, operations improvement or technology transformation.
• Consultant: 3-7 years of experience in consulting, telecom transformation, operating model design, process transformation, or digital transformation, including owning workstreams and independently managing stakeholder interactions and deliverables.
• B.Tech/BE + MBA from reputed/Tier 1/Tier 2 institutes preferred, or equivalent relevant telecom, consulting, transformation or analytics experience.

Nice to have

• Hands-on exposure to AI/ML, GenAI or Agentic AI use cases in telecom operations, customer care, IT service management, sales, marketing, finance, procurement or HR.
• Hands-on exposure to GenAI/agent-builder tools, prompting, and low-code/no-code agent prototyping.
• Familiarity with telecom platforms and COTS products such as Amdocs, Ericsson, Netcracker, Subex, Salesforce, ServiceNow or similar BSS/OSS and enterprise platforms.
• Exposure to CRM, CPQ, contact center and service management platforms.
• Experience with tools such as Jira, Confluence, Rally, MS Project, Power BI, Tableau, Excel-based models or other project management and visualization platforms.
• Experience with process mining tools such as Celonis, Signavio or similar platforms.
• Certifications such as Lean Six Sigma, ITIL, Scrum, SAFe, eTOM or PMP are advantageous.

Details

• Location: Bengaluru / Gurgaon / Pune office.
• Management level 11 to 09.