Graduate Trainee - ORM

Overview

A six-month graduate traineeship in Online Reputation Management, with the possibility of a full-time role after completion based on performance.

What you'll do

• Monitor and review user comments, suggestions, feedback and complaints across social media handles and digital platforms, both manually and through ORM tools.
• Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
• Build brand awareness by addressing user queries and maintaining a positive online perception.
• Acknowledge compliments and highlight positive feedback on brand social media pages.
• Utilize social listening tools effectively for monitoring and response management.
• Categorize data and prepare daily, weekly and monthly ORM performance reports.
• Analyze audience feedback and provide insights to help improve brand positioning and customer experience.

What you'll need

• Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.

Nice to have

• Certification in Digital Media, SEO, SEM, or E-commerce.

Details

• Location: Mumbai (India - Maharashtra - Mumbai - Andheri East - The Square - Level 8).
• Working mode: 5 days a week, from office (On-site).
• Tenure: 6 months, with the possibility of a full-time role post completion based on performance.
• Employment type: Part time contract; contract type: Consultant.