Overview
Guest Communications Coordinator responsible for mass guest outreach and day-of-show communication for boutique destination events, artist tours, and VIP programs.
What you'll do
- Build, test, schedule, and send email, SMS, and app push campaigns in Klaviyo.
- Draft guest messages (emails, reminders, event updates) and reusable templates, including welcome series.
- Proofread copy and QA campaigns by verifying merge fields, active links, and audience segmentation.
- Serve as the primary after-hours contact for urgent day-of-show updates via email/SMS.
- Monitor Klaviyo deliverability signals such as hard bounces, invalid addresses, suppressions, and unsubscribe compliance.
- Handle outreach requests from Program Managers, Operations, and Ticketing, updating send timelines and status.
- Track send volumes, turnaround times, and performance metrics while improving drafting/QA workflows.
What you'll need
- 1–2 years of experience in email/SMS marketing, guest services, or customer communications.
- Excellent written and spoken English fluency plus strong proofreading skills.
- Familiarity with Klaviyo, Mailchimp, or similar marketing automation tools.
- Ability to handle after-hours/weekend requests and choose the right channel under tight deadlines.
- Strong organizational skills to manage multiple concurrent requests.
- Exposure to project management software like Asana.
Nice to have
- Prior experience with tour management, road teams, or live event ticketing platforms.
- Deep experience in Klaviyo and advanced audience segmentation strategies.
Details
- Work mode: Remote.
- Location scope: India & The Philippines.
Read the full description and apply on the company’s own careers page.
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