Guest Service Associate - Front Office(Hebbal)

Overview

Guest Service Associate for the Front Office responsible for daily reception administration, guest interactions, queries/complaint handling, and room booking. The role supports customer service standards and coordinates with other hotel departments to resolve operational issues.

What you'll do

• Meet and greet visitors and manage guest queries and complaints.
• Ensure professional, friendly guest check-in and check-out.
• Maintain the Front Office log book and shift reports.
• Liaise with housekeeping for room status and coordinate day-to-day issues with other departments.
• Maintain records of banquet and other hotel functions.
• Handle inquiries and resolve problems in a timely manner.

What you'll need

• Minimum 1 year of relevant experience in a similar capacity.
• Diploma in Tourism / Hospitality Management.
• Excellent reading, writing, and verbal proficiency in English.
• Good working knowledge of MS Excel, Word, and PowerPoint.
• Ability to speak other languages and basic understanding of local languages is an advantage.
• Adhere to the Procedures & Standards Manual and hotel security/environment guidelines as applicable.

Details

• Location: Bengaluru, KA, India.