HR Generalist

Overview

The HR Generalist delivers Global HR Service Delivery through end-to-end HR operations, Tier 2 query resolution, HR transactions, and digital HR enablement, within a clustered HR model.

What you'll do

• Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination.
• Drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions.
• Resolve Tier 2 employee and manager queries across multiple channels (calls, video, ServiceNow, HR portal, email, etc.).
• Execute HR transactions in systems such as Workday and ServiceNow with high accuracy and timeliness.
• Govern and generate HR documentation using standardised templates.
• Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance, tone and alignment with policy.
• Apply global HR standards consistently across lifecycle activities, ensuring governance, compliance and local regulatory alignment.
• Enable and guide people leaders to navigate core HR processes using standardised guidance, self-service channels and AI-enabled support.
• Deliver a human-centric experience, balancing digital solutions with personal interaction.
• Provide direct employee and people leader support across phone and video, handling complex or sensitive matters with empathy and professionalism.
• Ensure a consistent, high-quality experience across the employee journey from onboarding through exit.
• Support adoption of self-service tools, HR portals, and AI-driven HR solutions.
• Identify opportunities for process improvement, simplification, and automation.
• Contribute to HR workflow optimisation and continuous improvement initiatives.
• Support implementation of global process design and standardisation.
• Maintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership (e.g. HR Digital Partner).
• Ensure data accuracy, documentation, and compliance across all HR processes.
• Ensure data integrity and accuracy across HR systems and reporting.
• Support reporting, dashboards, and insights to improve operational decision-making.
• Leverage digital HR tools and analytics to enhance service delivery and efficiency.
• Identify trends in queries and processes to inform improvements and proactive solutions.
• Partner with all partners in the HR operating model to ensure aligned delivery.
• Act as a process and systems expert, supporting training and guidance where needed.
• Collaborate across global teams to deliver consistent and scalable services.
• Support cross-functional initiatives and contribute to HR transformation programmes.

What you'll need

• Strong experience in HR Operations / Employee Lifecycle Management.
• Knowledge of HR systems (Workday, SAP, ServiceNow).
• Experience handling high-volume query resolution (Tier 1 and Tier 2).
• Strong focus on process design, continuous improvement, and automation.
• Proven ability to operate in a global, matrixed environment.
• Strong stakeholder management and communication skills.
• Ability to use data to drive insights and improvements.
• Demonstrated human-centric approach with focus on employee experience.
• Experience in HR Shared Services / People Operations / Customer Care.
• Familiarity with case management systems (ServiceNow) and Workday.
• Experience with process improvement, transformation, or automation initiatives.
• Exposure to global HR processes and compliance requirements.
• Fluency in English.

Nice to have

• Additional languages.

Details

• Location: IND - Bengaluru.
• Worker type: Employee. Worker sub-type: Regular.
• Time type: Full time.