Manager HR Operations

Overview

Manager HR Operations India is a team lead role within HR that executes and oversees day-to-day HR operations across the employee lifecycle, from Day 1 to exit, for PES India's 700+ employees.

What you'll do

• Execute and oversee end-to-end HR operations across onboarding, confirmations, transfers, promotions, role changes and exits, ensuring accuracy and timeliness.
• Coordinate weekly induction logistics so every new joiner has system access, documentation and orientation ready before Day 1.
• Manage the offboarding process, including exit documentation, clearance coordination, full and final settlement inputs and real-time HRMS updates.
• Prepare and issue all HR letters (offer, confirmation, transfer, promotion and exit) with accuracy and speed.
• Coordinate background verification with vendors and ensure timely completion for all new joiners.
• Maintain accurate, audit-ready employee records in physical and digital systems.
• Ensure compliance with company HR policies and applicable statutory requirements, flagging gaps proactively.
• Support internal and external HR audits with organised documentation and trackers.
• Assist in updating HR policy documents and process SOPs as directed by HR leadership.
• Compile and validate monthly payroll inputs (attendance, leaves, shift data, arrears and variable pay) and share them on time each cycle.
• Track leave balances, attendance and shift schedules, resolving discrepancies before they become payroll errors.
• Coordinate with Finance and the payroll vendor to ensure smooth monthly cycles and flag exceptions.
• Manage the end-to-end medical insurance process, including enrolments, additions, deletions, claim coordination and annual renewal support.
• Administer other employee benefits, including shift and weekend allowances and any other applicable benefits programmes.
• Serve as first point of contact for employee benefit queries and escalate complex cases appropriately.
• Coordinate with benefits vendors, tracking SLAs, following up on pending items and flagging performance issues.
• Ensure all employee data in Workday is accurate and up to date.
• Prepare standard HR reports, MIS dashboards and data extracts for the HR team and leadership.
• Identify opportunities to improve data quality and reporting processes, and flag automation or efficiency ideas.
• Maintain strict adherence to data privacy, confidentiality and information security requirements.
• Respond to employee queries on HR policies, processes, benefits and documentation, and maintain a query log of recurring themes.
• Support HR initiatives, engagement activities and culture programmes with operational and logistical coordination.
• Guide and support junior HR Ops team members, reviewing their work and ensuring quality and consistency.
• Serve as first point of operational escalation within the team before issues reach the Assistant Manager.
• Contribute to process documentation, SOP maintenance and continuous improvement initiatives within HR Ops.

What you'll need

• 10–15 years of experience in HR Operations or an HR generalist role with strong ops exposure.
• Hands-on experience managing employee lifecycle processes end-to-end, with a track record of ownership.
• Proficiency in Workday.
• Strong MS Office skills, especially Excel (pivot tables, VLOOKUP, data validation) and PowerPoint.
• Experience coordinating payroll inputs and benefits administration.
• Working knowledge of Indian statutory compliance requirements: PF, ESI, Gratuity, POSH and Shops & Establishment Act.
• High attention to detail.
• Good communication skills in English, written and verbal.
• MBA/PGDM in HR (preferred), or a Bachelor's degree with strong relevant experience will also be considered.

Nice to have

• Prior experience with HCM, Absence and Reporting modules in Workday.
• Experience working in a GCC, shared services or fast-paced multinational environment.
• Exposure to ServiceNow or a ticketing / query management system.
• Familiarity with data visualisation tools (Tableau, Power BI or similar).
• Prior experience supporting or guiding junior team members.

Details

• Location: Bangalore.
• Hybrid work: 3 days on-site and 2 days remote.
• Shift and weekend allowances apply.