HR Generalist

Overview

HR Manager / Generalist for the ICG Medical Noida office, an offshore centre of excellence of 110+ employees whose Sales and Shared Services teams work US hours. The role is the only Noida-facing HR professional on site, running day-to-day HR independently and reporting to the Senior HR Manager, India (Gurugram).

What you'll do

• Be the visible, day-to-day HR contact for the Sales and Shared Services teams, handling employee and manager queries in person and through the HR ticket system.
• Run onboarding, induction, confirmation, transfers, promotions, and exits, so every stage is documented and completed on time.
• Keep attendance, leave, and employee records accurate, and send monthly payroll inputs to the India payroll process on time.
• Apply India HR policies consistently on site, keep statutory registers, POSH arrangements, and Uttar Pradesh and national labour law obligations up to date, and flag any gap to the Senior HR Manager.
• Deal with concerns early and fairly, running investigations, grievances, and disciplinary steps to fair procedure and agreeing serious cases with the Senior HR Manager first.
• Run the appraisal and confirmation cycle, coach managers through performance conversations, and deliver engagement activity that helps retain good people, particularly in sales teams.
• Provide a monthly site HR report covering headcount, attrition, cases, and risks.
• Partner with Sales and Shared Services leaders on team structure, hiring needs, and growth.

What you'll need

• 5+ years of HR generalist experience, including running HR alone for a site of 100+ employees.
• Comfortable handling a high volume of queries and issues without on-site HR support.
• Experience supporting sales, recruitment, or shared services teams in an offshore or captive centre working US or UK hours.
• Understands target-driven sales cultures and the attrition patterns that come with them.
• Working knowledge of Indian employment law, including the UP Shops and Commercial Establishments Act and the Labour Codes.
• Practical experience with PF, ESI, gratuity, POSH, and statutory registers and returns.
• Proven record running grievance, disciplinary, and exit processes that follow fair procedure.
• Trusted with confidential information, with sound judgement on when to escalate.
• Accurate with records, payroll inputs, and HR data, and confident using an HRIS and Excel.
• Produces clear site reports that leaders can act on.
• Degree-level education.
• Willingness to work 7.30 PM to 4.30 AM IST permanently.

Nice to have

• MBA HR, PGDM HR, or equivalent.

Details

• Location: Noida, Uttar Pradesh, office based.
• Working hours: 7.30 PM to 4.30 AM IST, permanently.
• Reports to: Senior HR Manager, India (Gurugram).
• Serious disciplinary cases, dismissals, policy changes, and any legal or statutory risk are agreed with the Senior HR Manager before action is taken.