Identity & Access Management (IAM) Analyst – IT Analyst Applications

Overview

Support day-to-day administration of user identities, access requests, and security controls across enterprise systems and applications, ensuring appropriate access while maintaining compliance with security policies and access governance standards.

What you'll do

• Process user provisioning, deprovisioning, and access modification requests.
• Execute Joiner, Mover, and Leaver (JML) activities according to established procedures.
• Validate access approvals and ensure compliance with access control standards.
• Support role assignments and entitlement management across enterprise applications.
• Assist with privileged account administration activities.
• Maintain user accounts in Active Directory, Microsoft Entra ID, and other IAM platforms.
• Monitor onboarding and offboarding processes to ensure timely access changes.
• Coordinate with HR, managers, and application owners regarding access requirements.
• Perform routine user account reviews and clean-up activities.
• Support periodic access certification and review activities.
• Assist with audit requests by gathering access-related evidence and documentation.
• Ensure all activities comply with organizational security policies and regulatory requirements.
• Escalate access control concerns, policy violations, or security risks as identified.
• Respond to IAM-related tickets and user support requests.
• Troubleshoot account lockouts, authentication issues, access failures, and provisioning errors.
• Escalate complex issues to senior team members when required.
• Maintain accurate documentation of incidents, resolutions, and support activities.
• Follow established IAM processes, standards, and procedures.
• Identify opportunities to improve operational efficiency and user experience.
• Contribute to knowledge base articles and process documentation.
• Participate in IAM projects, testing activities, and system implementations as needed.

What you'll need

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline.
• 5+ years of experience in Identity & Access Management, IT Operations, Service Desk, Systems Administration, or Information Security.
• Experience managing user accounts and access permissions in enterprise environments.
• Knowledge of User Access Management, Identity Lifecycle Management, Active Directory, Microsoft Entra ID (Azure AD), Single Sign-On (SSO), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), Access Governance Principles, ServiceNow or ITSM platforms, and Information Security Fundamentals.
• Basic understanding of information security principles and access controls.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple requests while maintaining accuracy and compliance.

Nice to have

• Experience with one or more IAM solutions such as SailPoint, Saviynt, Okta, Microsoft Entra ID, CyberArk, or Ping Identity.
• Familiarity with access certification and governance processes.
• Exposure to SOX, GDPR, PCI-DSS, HIPAA, or other regulatory compliance requirements.
• Microsoft SC-300, Security+, or similar security certifications.
• Experience supporting global organizations and geographically distributed users.

Details

• Based out of the Whitefield PSN Office, Bangalore, Karnataka; onsite five days a week.
• Shift timing: 01:00 PM to 10:00 PM IST.
• Visa sponsorship is not available for this position.