Inbound Sales Representative Associate - Voice

Overview

Work as an Inbound Sales Representative Associate aligned with the Customer Support vertical and Customer Service Technology. The role involves managing customer queries, escalations and complaints while providing resolutions and closing faults and complaints within SLAs.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Provide the best resolutions to customers.
• Close faults and complaints within SLAs.
• Solve routine problems largely through precedent and referral to general guidelines.
• Work as an individual contributor as part of a team within a predetermined, focused scope of work.

What you'll need

• Any Graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology - P1.

Details

• Location: Bengaluru.
• The role may require rotational shifts.