Inbound Sales Representative Associate - Voice

Overview

Work in the Customer Support vertical as an Inbound Sales Representative Associate, managing customer queries, escalations and complaints while providing resolutions. The role focuses on Customer Service Technology and requires solving routine problems within a focused individual-contributor scope.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Provide the best resolutions to customers.
• Close faults and complaints within SLAs.
• Contribute to transforming customer problem resolution into a value-generating service that is a strategic differentiator in the market.
• Work with platforms and software used by contact centers to provide customer support.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.
• Work as an individual contributor within a team and a predetermined, focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology - P1.

Details

• Location: Bengaluru.
• The role may require working in rotational shifts.
• You will receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Decisions made in the role impact your own work.