Inbound Sales Representative Associate - Voice

Overview

Serve in the Customer Support vertical as an Inbound Sales Representative Associate, managing customer queries, escalations and complaints while providing resolutions and closing faults and complaints within SLAs.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Give customers the best resolutions.
• Close faults and complaints within SLAs.
• Work with platforms and software that contact centers use to provide customer support.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.
• Work as an individual contributor as part of a team, with a predetermined, focused scope of work.

What you'll need

• Any Graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology - P1.

Details

• Location: Bengaluru.
• This role may require you to work in rotational shifts.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.