Inbound Sales Representative Associate - Voice

Overview

Work in the Customer Support vertical as an Inbound Sales Representative Associate, managing customer queries, escalations and complaints while providing resolutions.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Give customers the best resolutions.
• Close faults and complaints within SLAs.
• Support the transformation of customer problem resolution into a value-generating service that is a strategic differentiator in the market.
• Work with platforms and software used by contact centers to provide customer support.
• Contribute to customer and agent experience and contact center performance through customer service technology.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology - P1.
• Ability to work as an individual contributor as part of a team, with a predetermined, focused scope of work.

Details

• Location: Bengaluru.
• The role may require working in rotational shifts.
• Decisions made in the role impact your own work.
• Daily work tasks will have detailed to moderate level of instruction, and new assignments will have detailed instruction.