Inbound Sales Representative Associate - Voice

Overview

Work in the Customer Support vertical as an Inbound Sales Representative Associate, helping manage and resolve customer queries, escalations and complaints while providing resolutions.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Give customers the best resolutions.
• Close faults and complaints within SLAs.
• Work with customer support contact center platforms and software.
• Solve routine problems largely through precedent and referral to general guidelines.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology - P1.

Details

• Location: Bengaluru.
• The role may require working in rotational shifts.
• Work as an individual contributor as part of a team, with a predetermined, focused scope of work.
• Expected interactions are within your own team and direct supervisor.
• Daily work tasks will have detailed to moderate-level instruction, and new assignments will have detailed instruction.
• Decisions made in the role impact your own work.