INC030: Apprentice, Air Operations

Overview

Assist with air operations activities, shipment documentation, cargo coordination, booking support, tracking, customer communication, and operational reporting.

What you'll do

• Assist in following standard operating procedures (SOPs) for air operations.
• Support verification and processing of air shipment documents from shippers, airlines, CHAs, and service providers.
• Coordinate with shippers, consignees, airlines, CHAs, transporters, overseas offices, and internal teams for smooth cargo movement.
• Assist with airline bookings, space confirmations, and carting instructions under guidance.
• Support job creation and data updates in E-Trans/Galaxy, including HAWB details, flight schedules, milestones, and document uploads.
• Assist in preparation and submission of MAWB/HAWB, pre-alerts, and required regulatory documents.
• Support follow-ups for cargo acceptance, screening, gate-in, and handover with airlines and ground handlers.
• Assist in vendor coordination and sharing cost details with FINOPS for processing.
• Support shipment tracking, customer communication, DSR preparation, and query resolution.
• Assist with AR follow-ups as required.
• Support completion of CSM checklists, KRAs, and departmental reports.
• Perform basic data entry and reporting activities as assigned.

What you'll need

• General Graduate or Diploma holder in Logistics Management is preferable.
• Good command of written and spoken English.
• Good command of the local language.
• Hardworking.
• Able to work independently.
• Detail-oriented.
• Good communication skills.

Details

• Location: Chennai, India.
• Job posting end date: 2026-11-30.