India Field Service Engineer

Overview

Technical leadership role at the India Field Service Center (IFSC) in Manesar, driving instrument repair, testing, refurbishment and technical support, with a focus on service quality, turnaround time, customer experience and cost-effectiveness.

What you'll do

• Lead instrument repair, testing, refurbishment and technical support activities.
• Resolve complex technical issues and drive continuous improvement in service quality, turnaround time, customer experience and cost-effectiveness.
• Strengthen repair capabilities and establish best practices.
• Collaborate with cross-functional teams to improve operational efficiency and overall service business performance.

What you'll need

• Bachelor's or Master's degree in Engineering or a related technical field, with at least 8 years of relevant experience.
• Extensive hands-on expertise in Agilent instruments, particularly LC/GC and MS systems, including repair, maintenance, testing, complex troubleshooting and root cause analysis.
• Proven technical leadership in resolving complex instrument issues, implementing sustainable corrective actions and providing expert technical guidance.
• Ability to lead cross-functional technical initiatives, collaborate with stakeholders and translate business priorities into actionable plans while adapting to changing technical and operational needs.
• Strong stakeholder management and relationship-building skills, with the ability to align teams, communicate priorities and drive customer-focused outcomes.
• Strong understanding of service operations and business needs, with the ability to identify repair capability opportunities and drive improvements in customer experience, turnaround time, operational efficiency and cost-effectiveness.
• Strong communication, mentoring and knowledge-transfer skills, with a commitment to continuous learning and developing technical capabilities.
• Excellent command of English and fluency in the local language.

Nice to have

• Experience with reporting tools and systems such as SAP CRM and SAP ECC, with the ability to translate service data into actionable insights.

Details

• Location: Manesar, India (India Field Service Center).
• On-site, five days a week.
• Full-time weekly schedule.
• Day shift.
• Occasional travel.