Informatics Service Engineer

Overview

Supports customers through on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions, including hardware, software, networking products and operating systems.

What you'll do

• Install and optimize hardware, software and network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Advise customers on preventive maintenance and configurations that may impact product performance.
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software (delivers, does not design).
• Serve as an internal resource on technical issues and manage product escalations.
• Collaborate with Agilent Support, Sales, Marketing and R&D teams to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements to gain access to customer sites, which may include proof of identification, proof of certification to perform the work, and customer health and safety requirements.

Nice to have

• Educational background or professional expertise in Information Technology, Computer Science, or a related field.
• Experience managing, administering, or building Windows Server environments.
• Experience designing, implementing, or supporting network infrastructure.
• Experience with virtualized environments and cloud platforms (e.g., AWS, Microsoft Azure), or relevant certifications.

What you'll need

• Native-level Japanese communication skills, with the ability to engage in detailed technical and business discussions with Agilent employees and Japanese customers.
• Strong understanding of Japanese customer expectations and business practices.

Details

• Location: Japan, remote option available.
• Full-time weekly schedule.
• Occasional travel required.
• Day shift.
• No end date.