Infrastructure Operations Installation and Integration Engineer

Overview

Lead the hands-on physical deployment, network integration, and final certification of CPU and GPU compute platforms across Vultr's global data center footprint, acting as the on-site technical authority for new build-outs, hardware refreshes, and platform certifications.

What you'll do

• Analyze, diagnose, and resolve complex hardware and system-level failures across the cloud infrastructure platform, determining root cause and deciding on repair, replacement, or escalation.
• Lead local and international site deployments by overseeing the physical installation, cabling, and configuration of server, storage, and network assets.
• Serve as the technical authority for certifying new CPU and GPU compute generations, ensuring hardware health and performance meet production standards.
• Manage the integration of Spine-and-Leaf network fabrics using Juniper switching platforms, ensuring seamless connectivity across all architectural layers.
• Direct hands-on system initialization and firmware management for diverse hardware environments, including Dell, Supermicro, HPE and AMD-based platforms.
• Enforce strict adherence to BICSI standards and internal guidelines for all physical infrastructure, including power distribution and structured cabling designs.
• Coordinate with remote engineering and local site teams to align build methodologies and eliminate technical blockers during the deployment lifecycle.
• Facilitate final site acceptance by managing comprehensive punch lists, tracking remediation efforts, and securing formal sign-off for production handover.
• Maintain rigorous documentation for every build-out, including rack elevations, cable schedules, and validated as-built reports for power and cooling.
• Create close out packages and documentation for Run Book handoff to Operations.

What you'll need

• Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations, including maintaining accurate and audit-ready case records.
• Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment.
• Experience in RMA workflows, hardware lifecycle management, or infrastructure support.
• Hands-on experience with NVIDIA and/or AMD GPU technologies.
• Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause.
• Experience working with hardware vendors and managing technical escalations or support cases.
• Strong understanding of server hardware, system architecture, and data center operations.
• Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths.
• Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams.
• Experience with tools such as JIRA, Confluence, and vendor support portals.
• Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration.
• Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations.

Details

• Location: Remote - United States; applications accepted only from candidates residing in Alabama, Arizona, Connecticut, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Utah, Vermont, Virginia, and Wisconsin.
• This role will require extensive travel with possible extended stays depending on the scope of the installation.