Infrastructure Operations Logistics and Deployment Engineer

Overview

Vultr is seeking a Logistics and Deployment Engineer to analyze, diagnose, and resolve complex hardware and system-level failures across its cloud infrastructure platform, and to improve how Vultr manages hardware lifecycle and vendor interactions.

What you'll do

• Assist and lead initiatives for deploying and relocating assets globally for Vultr expansion projects.
• Perform advanced troubleshooting across hardware, firmware, and operating system layers to confirm faults and validate appropriate remediation paths.
• Serve as a technical liaison with hardware vendors, logistics teams and engineering teams, providing detailed logistics data, interpreting vendor responses, and influencing asset transfer strategies.
• Coordinate shipments between Vultr Warehouses and DC presences worldwide.
• Work with on-site engineers to coordinate receiving to support multiple technology installations.
• Validate and certify system serial numbers for asset management and tracking.
• Validate and confirm BOM fulfillment per project.
• Create and maintain detailed asset tracking documentation.
• Manage and contribute to technical case documentation within vendor portals, ensuring accuracy, completeness, and alignment with diagnostic findings.
• Perform MOP/BOM reviews with installation crews.

What you'll need

• Experience using Jira to manage, track, and document shipping activities.
• Experience installing complex hardware in a data center environment.
• Experience in international shipping.
• Hands-on experience with CPU/GPU architecture for BOM reference.
• Experience with fiber/copper and DAC connections.
• Experience managing installation and cabling vendors.
• Experience working with hardware vendors and managing technical escalations or support cases.
• Strong understanding of server hardware, system architecture, and data center operations.
• Ability to analyze technical issues, apply judgment, and validate appropriate resolution paths.
• Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams.
• Experience with tools such as JIRA, Confluence, and vendor support portals.
• Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration.
• Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations.

Details

• Location: Remote - United States.
• Compensation: $75,000 - $95,000, varying with years of experience, background/skill set, location, and applicable laws.