Infrastructure Operations Specialist I

Overview

Entry-level Server Operations Specialist (L1) supporting Windows server environments with 24x7 monitoring, incident handling, and operational support across on-prem and cloud.

What you'll do

• Perform 24x7 monitoring of infrastructure systems and proactively detect anomalies or alerts.
• Lead incident bridge calls and coordinate internally and with vendors for resolution.
• Handle incident and service requests through ServiceNow with SLA adherence.
• Perform L1 initial troubleshooting for Windows servers and escalate when required.
• Monitor system health using tools such as AppDynamics and optionally Splunk.
• Communicate timely updates to stakeholders during incidents.

What you'll need

• Bachelor’s degree: B.E. / B.Tech / MCA.
• 1–3 years of experience in server operations / infrastructure monitoring / IT support.
• Basic understanding of Windows Server environments.
• Hands-on experience with ServiceNow or similar ITSM tools.
• Exposure to monitoring tools (AppDynamics preferred).
• Good understanding of incident management and escalation processes.
• Strong communication skills for a global environment.

Details

• Willingness to work in 24x7 rotational shifts.
• Ready to work from office (GCC location).