Ingénieur(e) de Service Client Expérimenté(e)/ Senior Customer Support Engineer - chromatographie

Overview

Senior Customer Support Engineer based in the Toulouse region, installing, maintaining, qualifying and repairing chromatography instruments at customer sites across France, and providing technical training.

What you'll do

• Plan your activity according to priorities and give your manager visibility on your schedule.
• Carry out instrument maintenance, software and hardware updates, and instrument qualification.
• Apply maintenance and qualification protocols.
• Troubleshoot instruments.
• Document every intervention in line with Quality requirements and inform clients of the outcome, providing the intervention report for their signature.
• Report any observed incident through established processes.
• Manage stock of equipment needed for interventions.
• Ensure tools comply with specifications before confirming an intervention.
• Lead internal and/or external technical training on instruments in your product range.
• Promote PerkinElmer, its products, services and consumables.

What you'll need

• Bac+2 to Bac+5 degree in sciences: chemistry, physical measurements, materials science, physics or electronics.
• Valid driving licence (category B), mandatory for daily travel.
• Prior experience in a field-based (itinerant) role.
• Mastery of the chromatography product range; training provided where necessary.
• Ability to lead training sessions.
• Professional English, read, written and spoken (technical training is delivered in English, including abroad).
• Intermediate level in MS Office.
• Low-voltage electrical operations authorisation in line with regulations and standard C18-510 (BR, TBT and BT); training provided otherwise.

Details

• Itinerant role: about 50% in the Toulouse region and 40% travelling across France.
• Based in the Toulouse region with daily travel required.
• Location line: France (Villepinte) - Remote.