Senior Customer Support Engineer - Auvergne-Rhône-Alpes (H/F/X)

Overview

Field-based Senior Customer Support Engineer covering customer sites across the Auvergne-Rhône-Alpes region, focused on FTIR/UV spectroscopy and thermal analysis (TGA, DSC) instruments.

What you'll do

• Install, optimise, maintain, troubleshoot and qualify instruments at customer sites.
• Carry out software and hardware updates on instruments.
• Apply maintenance and qualification protocols.
• Plan your activity according to priorities and give your manager visibility on your schedule.
• Document every intervention in line with quality requirements and have the customer sign the intervention report.
• Inform customers when an intervention is finished and of any follow-up actions.
• Report any incident observed through established processes.
• Manage equipment stock needed for interventions over the next 90 days and return unneeded equipment to the main depot.
• Ensure tools used comply with specifications before confirming an intervention.
• Deliver internal and/or external technical training on the instruments in your product range.
• Promote PerkinElmer, its products, services and consumables.
• Follow QHSE rules and propose procedure improvements.

What you'll need

• Bac+2 to Bac+5 in science: chemistry, physical measurements, materials science, physics or electronics.
• Experience or technical knowledge of laboratory equipment, including FTIR/UV spectroscopy and thermal analysis (TGA, DSC).
• Training delivery experience.
• Professional English, read, written and spoken (technical training is delivered in English, including abroad).
• Intermediate level of MS Office.
• Low-voltage electrical operations authorisation in line with regulations and standard C18-510 (BR, BT and BTT), or training provided otherwise.
• Valid driving licence category B, mandatory for daily travel.
• Rigour, autonomy, team spirit, teaching ability, excellent client relations, organisation and attention to detail.

Details

• Location: based in the Auvergne-Rhône-Alpes region, ideally near Lyon.
• Itinerant role with daily travel required.
• Remote working arrangement as stated in the location line (France, Villepinte).