iScala Analyst

Overview

The iScala ERP Analyst will provide day-to-day application support across iScala ERP and connected solutions, helping users resolve issues, maintain stable operations, and improve business processes. The role involves functional support, troubleshooting, techno-functional analysis, and continuous improvement.

What you'll do

• Provide functional support for iScala ERP users and resolve application issues, service requests, and support tickets.
• Support troubleshooting and hyper care activities across iScala ERP and the Edge Apps ecosystem.
• Work with business and technical teams to analyze issues, identify root causes, and coordinate fixes or workarounds.
• Assist with functional deployment across Build, SIT, UAT, and end-user training activities.
• Support localization, electronic invoicing, advanced functions, and statutory or regulatory compliance needs within the ERP environment.
• Develop and maintain reports, interfaces, and workflow integrations using relevant Epicor and database technologies.
• Document solutions, user guidance, and support outcomes to improve system understanding and future issue resolution.
• Contribute to upgrades, testing, and process improvements that strengthen overall ERP performance.
• Take ownership of issues end to end to restore service and support business continuity.
• Partner with users to understand process flows and remove obstacles before they affect customers or operations.
• Use structured problem-solving and root cause analysis to help prevent repeat issues.
• Collaborate across functional and technical teams, share knowledge, and contribute to system improvements.
• Look for continuous improvements in support, documentation, testing, and automation.

What you'll need

• 4-6 years of experience in iScala ERP support, techno-functional analysis, or a similar ERP application support role.
• Strong hands-on knowledge of iScala ERP and related business processes.
• Experience supporting functional configuration, troubleshooting, deployment, and user issue resolution.
• Working knowledge of MS SQL Server 2019.
• Working knowledge of SQL Programming.
• Working knowledge of SSRS Report Development.
• Working knowledge of SSIS Development.
• Experience with database management, complex SQL scripting, and investigation of ERP interfaces.
• Ability to communicate clearly with users and cross-functional stakeholders in English.
• Strong analytical skills and attention to detail.
• Ability to work independently as well as part of a team.

Nice to have

• Familiarity with Epicor Service Connect or similar integration tools.
• Experience supporting iScala localization, electronic invoicing, or compliance-related ERP functions.
• Prior exposure to hyper care support, system upgrades, Build/SIT/UAT cycles, or end-user training.
• Experience creating user documentation, support guides, or process notes for business users.

Details

• Location: Kolkata, West Bengal, India.