IT Administrator

Overview

IT Administrator role providing Tier 1/Tier 2 IT support for Windows and macOS devices in a global corporate environment.

What you'll do

• Provide helpdesk support for Windows/macOS endpoints and related peripherals.
• Support Microsoft 365 apps, browsers, VPN, Wi‑Fi, and conference room AV.
• Troubleshoot hardware, software, OS, connectivity, and access-related issues.
• Handle onboarding/offboarding tasks including laptop setup and access provisioning.
• Manage user accounts and application access, including password resets and MFA.
• Maintain IT assets and inventory, including coordinating shipping and repairs.
• Manage incidents and service requests via a ticketing system with SLA resolution.

What you'll need

• 1–3 years of experience in IT support/desktop support/service desk/IT administration.
• Strong experience supporting Windows laptops.
• Basic to intermediate macOS support experience.
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Experience troubleshooting hardware, software, network, and access issues.
• Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
• Good understanding of user accounts, groups, MFA, and basic access management.

Nice to have

• Experience with Microsoft Intune, Jamf, or other device management tools.
• Experience with Entra ID / Azure AD basic administration.
• Basic PowerShell scripting knowledge.
• ITIL Foundation certification (preferred but not required).
• Microsoft 365 Fundamentals or Azure Fundamentals certification (preferred).

Details

• Location: Hyderabad, India.